At Abbeydale Direct we have over 20 years of mail order experience. It is this experience that has allowed us to become as accomplished as we are. We recognise the challenges within our industry and similarly the challenges faced by our customers, which allows us to continually improve the service that we offer and better your experience with us.
Our ethos can be summed up in three main points:
To be Customer-Centric
It is ultimately our customers who enable us to provide the service that we do. We have made every effort to make ourselves as accessible and approachable to our customers as possible. Through the use of our website, social media and our physical presence, we aim to make communication quick, easy and simple.
If we aren’t moving forwards, we will be left behind. We strive to achieve innovation in every aspect of our business. From minor procedural changes, through to operational developments, we constantly review our performance to ensure that we are offering our customers the best service that we can.
To Provide Value
We like to think that we provide more than just high quality products, but that we also provide a reliable, valuable service. By offering flexible delivery solutions, including international shipping, we aim to be at the forefront of our industry in customer service.